General Warranty Information

What Does a Warranty Usually Cover?

Your mattress warranty generally covers measurable defects that effect the structural integrity of the mattress or box spring. This coverage will vary from manufacturer to manufacturer, so it is important to read your warranty card for details. The warranty also covers measurable body impressions greater than 1.5″ on a quilted-top mattress and greater than 0.75″ on a memory foam mattress.

What’s NOT Covered?

There are a few things that are not covered by the manufacturer’s warranty:
  • Comfort is subjective and is not covered by the warranty unless the comfort issue is the effect of a measurable defect.
  • Mattress Handles on nearly every mattress are designed to be decorative. They are not built to carry the full weight of the mattress and should never be used to lift or move the mattress. Damage to the mattress from improper use of the decorative handles is not covered by the warranty.
  • Mold is a product of the environment the mattress is kept in and is not considered a manufacturer defect.
  • Top Cover Stitching on most mattresses is mainly for esthetics.  Strings that are loose/unraveling are generally not covered.

Key Things That VOID Your Warranty:

  • Improper Support: Your manufacturer’s warranty requires that your mattress is supported by a foundation/bed frame/adjustable base that is structurally capable of carrying the weight of the mattress and purchaser(s).  The manufacturer may require proof of the quality of the foundation, adjustable base, or bed frame.
  • Improper Bed Frame:  With king- and queen-size mattresses, the bed frame must have a center support beam and five to six legs.
  • Missing Law Tag(s):  The law tags provide the “birth date” and warranty code for your mattress.
  • Stains/Soiling:  This can ruin the structure of the product and make the bed unsanitary. For health & safety reasons, the manufacturer reserves the right to deny any warranty coverage based on stains or soiling. This includes, but is not limited to, discoloration, mold, water stains, etc.

If you do have a stain on your mattress and you purchased a mattress protector from GBS on the same invoice as your mattress, please refer to the contact below to handle the claim directly with the mattress protector manufacturer.  

→ Click here for a copy of the warranty card for the Supreme and Ultra Tech mattress protector models.

→ Contact GBS Mattress Protectors: 855-577-7349

Manufacturers Who Handle Their Own Warranties

Note, if your manufacturer is one of the following please contact them as they will only work directly with their customers:

GlideawayGlideaway Warranty Service
Leggett & Platt:800-876-2641
Malouf:Info: Malouf Warranties
Contact:  warranty@maloufsleep.com
BedTech Adjustable Bases:Customer Service: 855-430-8943
Reverie:Warranty: 800-973-8374
Customer Service: 888-888-5990
Reverie Warranty Service
Serta:Serta Warranty Service
Sleep Comfort International:800-354-5464
Tempur-Pedic:Tempur-Pedic Warranty Service
Resident Home, LLC:
(Nectar Sleep and Dreamcloud)
888-863-2827
support@nectarsleep.com

File a Manufacturer Warranty Claim

If your manufacturer isn’t listed above, please click the link for the manufacturer of your mattress to begin the warranty submission process.

If you are unsure which manufacturer to select, please refer to your law tag.  This is generally sewn into either the head or foot of the bed.

BedTechOregon Mattress Company
CorsicanaParklane (Factory Direct)
Emerald Sleep SystemsPrimo
Lady AmericanaSealy
KaileeSound Sleep
Kingsdown Stearns & Foster
Northwest Bedding Tualatin Sleep Products

What Does a Warranty Usually Cover?

Your mattress warranty generally covers measurable defects that effect the structural integrity of the mattress or box spring. This coverage will vary from manufacturer to manufacturer, so it is important to read your warranty card for details. The warranty also covers measurable body impressions greater than 1.5″ on a quilted-top mattress and greater than 0.75″ on a memory foam mattress.

What’s NOT Covered?

There are a few things that are not covered by the manufacturer’s warranty:
  • Comfort is subjective and is not covered by the warranty unless the comfort issue is the effect of a measurable defect.
  • Mattress Handles on nearly every mattress are designed to be decorative. They are not built to carry the full weight of the mattress and should never be used to lift or move the mattress. Damage to the mattress from improper use of the decorative handles is not covered by the warranty.
  • Mold is a product of the environment the mattress is kept in and is not considered a manufacturer defect.
  • Top Cover Stitching on most mattresses is mainly for esthetics.  Strings that are loose/unraveling are generally not covered.

Key Things That VOID Your Warranty:

  • Improper Support: Your manufacturer’s warranty requires that your mattress is supported by a foundation/bed frame/adjustable base that is structurally capable of carrying the weight of the mattress and purchaser(s).  The manufacturer may require proof of the quality of the foundation, adjustable base, or bed frame.
  • Improper Bed Frame:  With king- and queen-size mattresses, the bed frame must have a center support beam and five to six legs.
  • Missing Law Tag(s):  The law tags provide the “birth date” and warranty code for your mattress.
  • Stains/Soiling:  This can ruin the structure of the product and make the bed unsanitary. For health & safety reasons, the manufacturer reserves the right to deny any warranty coverage based on stains or soiling. This includes, but is not limited to, discoloration, mold, water stains, etc.

If you do have a stain on your mattress and you purchased a mattress protector from GBS on the same invoice as your mattress, please refer to the contact below to handle the claim directly with the mattress protector manufacturer.  

→ Click here for a copy of the warranty card for the Supreme and Ultra Tech mattress protector models.

→ Contact GBS Mattress Protectors: 855-577-7349

Manufacturers Who Handle Their Own Warranties

Note, if your manufacturer is one of the following please contact them as they will only work directly with their customers:

Glideaway Glideaway Warranty Service
Leggett & Platt: 800-876-2641
Malouf: Info: Malouf Warranties
Contact:  warranty@maloufsleep.com
BedTech Adjustable Bases: Customer Service: 855-430-8943
Reverie: Warranty: 800-973-8374
Customer Service: 888-888-5990
Reverie Warranty Service
Serta: Serta Warranty Service
Sleep Comfort International: 800-354-5464
Tempur-Pedic: Tempur-Pedic Warranty Service

File a Manufacturer Warranty Claim

If your manufacturer isn’t listed above, please click the link for the manufacturer of your mattress to begin the warranty submission process.

If you are unsure which manufacturer to select, please refer to your law tag.  This is generally sewn into either the head or foot of the bed.

BedTech Oregon Mattress Company
Corsicana Parklane (Factory Direct)
Emerald Sleep Systems Primo
Lady Americana Sealy
Kailee Sound Sleep
Kingsdown  Stearns & Foster
Northwest Bedding  Tualatin Sleep Products