What Does a Warranty Usually Cover?
Your mattress warranty generally covers measurable defects that effect the structural integrity of the mattress or box spring. This coverage will vary from manufacturer to manufacturer, so it is important to read your warranty card for details. The warranty also covers measurable body impressions greater than 1.5″ on a quilted-top mattress and greater than 0.75″ on a memory foam mattress.
What’s NOT Covered?
There are a few things that are not covered by the manufacturer’s warranty:
- Comfort is subjective and is not covered by the warranty unless the comfort issue is the effect of a measurable defect.
- Mattress Handles on nearly every mattress are designed to be decorative. They are not built to carry the full weight of the mattress and should never be used to lift or move the mattress. Damage to the mattress from improper use of the decorative handles is not covered by the warranty.
- Mold is a product of the environment the mattress is kept in and is not considered a manufacturer defect.
- Top Cover Stitching on most mattresses is mainly for esthetics. Strings that are loose/unraveling are generally not covered.
Key Things That VOID Your Warranty:
- Improper Support: Your manufacturer’s warranty requires that your mattress is supported by a foundation/bed frame/adjustable base that is structurally capable of carrying the weight of the mattress and purchaser(s). The manufacturer may require proof of the quality of the foundation, adjustable base, or bed frame.
- Improper Bed Frame: With king- and queen-size mattresses, the bed frame must have a center support beam and five to six legs.
- Missing Law Tag(s): The law tags provide the “birth date” and warranty code for your mattress.
- Stains/Soiling: This can ruin the structure of the product and make the bed unsanitary. For health & safety reasons, the manufacturer reserves the right to deny any warranty coverage based on stains or soiling. This includes, but is not limited to, discoloration, mold, water stains, etc.
If you do have a stain on your mattress and you purchased a mattress protector from GBS on the same invoice as your mattress, please refer to the contact below to handle the claim directly with the mattress protector manufacturer.
→ Click here for a copy of the warranty card for the Supreme and Ultra Tech mattress protector models.
→ Contact GBS Mattress Protectors: 855-577-7349 or https://myprotectall.com/mattress-claims/
Manufacturers Who Handle Their Own Warranties
Note, if your manufacturer is one of the following please contact them as they will only work directly with their customers:
| Glideaway | Glideaway Warranty Service |
| Leggett & Platt: | 800-876-2641 |
| Malouf: | Contact: warranty@maloufsleep.com Please submit with a copy of your receipt so that we can assist you faster. |
| BedTech Adjustable Bases: | Customer Service: 503-254-1040 |
| Reverie: | Warranty: 800-973-8374 Customer Service: 888-888-5990 Reverie Warranty Service |
| Serta: | Serta Warranty Service |
| Sleep Comfort International: | 800-354-5464 |
| Tempur-Pedic: | Tempur-Pedic Warranty Service |
| Resident Home, LLC: (Nectar Sleep and Dreamcloud) | 888-863-2827 support@nectarsleep.com |
File a Manufacturer Warranty Claim
If your manufacturer isn’t listed above, please click the link for the manufacturer of your mattress to begin the warranty submission process.
If you are unsure which manufacturer to select, please refer to your law tag. This is generally sewn into either the head or foot of the bed.
| BedTech | Oregon Mattress Company |
| Corsicana | Parklane (Factory Direct) |
| Emerald Sleep Systems | Primo |
| Lady Americana | Sealy |
| Kailee | Sound Sleep |
| Kingsdown | Stearns & Foster |
| Northwest Bedding | Tualatin Sleep Products |
What Does a Warranty Usually Cover?
Your mattress warranty generally covers measurable defects that effect the structural integrity of the mattress or box spring. This coverage will vary from manufacturer to manufacturer, so it is important to read your warranty card for details. The warranty also covers measurable body impressions greater than 1.5″ on a quilted-top mattress and greater than 0.75″ on a memory foam mattress.
What’s NOT Covered?
There are a few things that are not covered by the manufacturer’s warranty:
- Comfort is subjective and is not covered by the warranty unless the comfort issue is the effect of a measurable defect.
- Mattress Handles on nearly every mattress are designed to be decorative. They are not built to carry the full weight of the mattress and should never be used to lift or move the mattress. Damage to the mattress from improper use of the decorative handles is not covered by the warranty.
- Mold is a product of the environment the mattress is kept in and is not considered a manufacturer defect.
- Top Cover Stitching on most mattresses is mainly for esthetics. Strings that are loose/unraveling are generally not covered.
Key Things That VOID Your Warranty:
- Improper Support: Your manufacturer’s warranty requires that your mattress is supported by a foundation/bed frame/adjustable base that is structurally capable of carrying the weight of the mattress and purchaser(s). The manufacturer may require proof of the quality of the foundation, adjustable base, or bed frame.
- Improper Bed Frame: With king- and queen-size mattresses, the bed frame must have a center support beam and five to six legs.
- Missing Law Tag(s): The law tags provide the “birth date” and warranty code for your mattress.
- Stains/Soiling: This can ruin the structure of the product and make the bed unsanitary. For health & safety reasons, the manufacturer reserves the right to deny any warranty coverage based on stains or soiling. This includes, but is not limited to, discoloration, mold, water stains, etc.
If you do have a stain on your mattress and you purchased a mattress protector from GBS on the same invoice as your mattress, please refer to the contact below to handle the claim directly with the mattress protector manufacturer.
→ Click here for a copy of the warranty card for the Supreme and Ultra Tech mattress protector models.
→ Contact GBS Mattress Protectors: 855-577-7349
Manufacturers Who Handle Their Own Warranties
Note, if your manufacturer is one of the following please contact them as they will only work directly with their customers:
| Glideaway | Glideaway Warranty Service |
| Leggett & Platt: | 800-876-2641 |
| Malouf: | Info: Malouf Warranties Contact: warranty@maloufsleep.com |
| BedTech Adjustable Bases: | Customer Service: 855-430-8943 |
| Reverie: | Warranty: 800-973-8374 Customer Service: 888-888-5990 Reverie Warranty Service |
| Serta: | Serta Warranty Service |
| Sleep Comfort International: | 800-354-5464 |
| Tempur-Pedic: | Tempur-Pedic Warranty Service |
File a Manufacturer Warranty Claim
If your manufacturer isn’t listed above, please click the link for the manufacturer of your mattress to begin the warranty submission process.
If you are unsure which manufacturer to select, please refer to your law tag. This is generally sewn into either the head or foot of the bed.
Extended Warranties Claims Center
Please contact the manufacturers directly for the following brands:
| PROGRAM | PHONE NUMBER | ONLINE CLAIM |
| GBS | (877) 277-6043 | Start Your Claim Here |
| Montage Furniture Services | (800) 686-5559 | Start Your Claim Here |